Frequently asked questions about Galyct Perso

Yes. The pre-diagnosis is free and needs no sign-up: you describe your situation and get your priorities and the right immediate reflexes. A first conversation to point you in the right direction is also free. You only pay if you decide on an intervention, and always after agreeing the scope and the price together. No card is required for the diagnosis.

Never. No password, no code received by text, never your full card number. Password changes and security confirmations are always done by you, from a trusted device. We check, secure, document and advise: you always stay in control of your accounts.

No, and we would rather say so clearly. The final decision belongs to your bank, your insurer or the platform concerned. Our role is to secure, document and support you through the formal steps with a factual, usable file, but we promise no refund, no recovery of funds and no identification of the culprit. Commitments, not promises.

It depends on the incident. The pre-diagnosis takes a few minutes online. A first guidance conversation lasts about ten minutes; a guided diagnosis, about 60 minutes. Securing an account and a main device usually takes about 2.5 hours. If an incident is in progress, we call you back Monday to Friday from 8 am to 7 pm and Saturday from 8 am to 12 noon, with no commitment.

Yes. What you entrust to us is hosted in France with Scaleway and processed in France; any subcontractors we use are located in the European Union. We apply minimal data collection, encryption and the GDPR framework. Our assistance relies on the French AI Mistral (France/EU), under human supervision. You only send what is useful for your file.

A repair mainly gets the device working again. Post-incident support must also explain what happened, preserve the evidence, secure the exposed accounts in the right order, and clearly separate findings from assumptions and limits. It is this rigour (drawn from our CODEX doctrine) that makes your file genuinely usable for the bank, the insurer or a police report.

You remain free to choose. The diagnosis leaves you with a prioritised action plan (0 to 2 hours / 24 hours / 7 days) that you can follow on your own. If you wish, an expert takes over: securing your accounts and devices, then, depending on what you need, a documented file and follow-up of your formal steps (bank, insurer, police report). You decide on the level of support at each step.

Three immediate steps: stop the exchange with the suspicious person, don’t delete anything (evidence is fragile), and if a payment is involved, call your bank without delay. Don’t hand over any code. Then let the pre-diagnosis guide you or request a call back: we assess the urgency and the first actions you must not miss.