Step-by-step guides · individuals
Practical guides after fraud or a hack
These guides set out what to do depending on your situation: securing an account, keeping records, ending a remote access session or preparing the steps to take with a bank or a platform.
We will never ask for your codes or your passwords.
The first hours count
An account left open, evidence deleted too soon: that is often where everything is decided. Start with these two core guides, which apply to almost every incident.
The 6 immediate reflexes
Stop the interaction, delete nothing, secure from a clean device: the right steps common to almost every incident, in the right order.
Open the guide →Preserving evidence
Before cleaning up, deleting or resetting: what to capture and keep so you don’t weaken your case with the bank, the insurer or the police.
Open the guide →Each situation has its own right reflexes
The first actions differ depending on whether it’s bank fraud, remote access to your device or a hijacked account. Find yours.
Fake bank adviser
A call showing your bank’s number that pushes you to “confirm in order to cancel”: hang up, block your card, dispute, and build a solid file.
Open the guide →Fake support / AnyDesk
After a fake Microsoft, Apple or antivirus alert and someone taking remote control: cut off access, check the computer, the accounts opened and the payments.
Open the guide →Hacked email account
Regain access to your email from a trusted device: password, two-factor authentication, unknown sessions and hidden forwarding rules.
Open the guide →Hacked social media account
Instagram, Facebook, WhatsApp hijacked: regain access through the official channels and warn your contacts without making things worse.
Open the guide →Commitments,
not promises.
These guides help you act fast. They guarantee no result: no refund, no recovery of funds, no identification of the culprit. We check, secure, document and advise, and we will never ask for your codes. Each guide cites its official sources, and your data stays in France.
Once you are secure, assert your rights
Once the emergency is over and the evidence is kept, there are formal steps to take. These guides explain the official framework, for information only, without replacing your bank or a lawyer.
Dispute a fraudulent bank transaction
For an unauthorised transaction, the law in principle requires a refund (Art. L133-18), except in cases of gross negligence. Your rights, why you should alert your bank straight away, and your options.
Open the guide →Filing a police report & reporting
Police report, THESEE, Perceval, PHAROS, Cybermalveillance.gouv.fr: what each official service is for and in what order to use them without wasting time.
Open the guide →Is it happening right now?
Three steps right away: stop the exchange with the suspicious person, don’t delete anything (evidence is fragile), and if a payment is involved, call your bank. Then let us guide you, with no commitment.
Not sure? Start with the free diagnosis.
In a few minutes, you’ll know which guide to follow and in what order to act, and then you decide whether you want an expert’s help.